U

1 Message

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1 Point

Thu, Aug 5, 2021 2:52 PM

Slow Internet Connection

Have been paying for 1000Gbps Fibre, but the speed we are getting is ridiculously low as you can see in the attached screen shot. 

reset the router, the modem, even reset my network to factory default but it is still so slow. 

My laptop meets their recommended PC spec, but i am getting lousier network connectivity as seen:

I notice alot of us are facing the same issue. So i am guessing is the telco's issue.

Carla_P

Moderator

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5.8K Messages

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3.5K Points

4 m ago

Hi @user_8ceeb0, I'm sorry to hear that you're encountering a slow internet connection. Since the basic troubleshooting steps didn't help, kindly contact our Customer Support via Facebook Messenger by clicking the link below as this will require further technical assistance. Thanks.

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