U

2 Messages

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2 Points

Mon, Aug 30, 2021 1:25 PM

Slow internet connection at night time

Facing slow 4g and wifi at night for recent month. During the day, my 4g and internet are usually good ( abt 80ms for games), but at night, the ping dropped to 200-300ms. Need help on this!

Carla_P

Moderator

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5.8K Messages

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3.5K Points

3 m ago

Hi @user_01e459, we're sorry to hear that you're experiencing a slow internet connection. Just to check, have you tried to reboot both your ONT and router to see if the issue persists? 

2 Messages

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2 Points

@Carla_P hi Carla, I have tried reboot both but the problem persist

Carla_P

Moderator

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5.8K Messages

 • 

3.5K Points

In this case, please contact our Customer Support via Facebook Messenger by clicking the link below as this will require further technical assistance. Thank you.

~ Carla

 

 

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