Service not resumed after recontract
Normally, how long does it take for the Broadband service to resume once I recontract?
I recontracted with Starhub recently. I was told that there will be broadband service disruption from 7 AM on the day of the delivery of the new set-top box until a couple of hours after the set-top box is delivered. The new set-top box was delivered yesterday morning 2-Oct-2021 11:30 am.
It is now almost 24 hours and the broadband service is still not up. I have made umpteen calls to StarHub and I kept getting a standard reply that they will mark the case as URGENT and expedite. But nothing seems to have happened till now.
The different agents I spoke to, kept getting different responses in terms of the number of hours it will take for the service to resume. One agent said 2 to 3 hours. Another agent says 24 to 48 hours.
May I know what takes so long for the service to resume? It is just a contract for the same 1Gbps speed. I honestly don't understand why should there even be a service disruption for this.
A service disruption this long is really outrageous.