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1 Point

Mon, Dec 14, 2020 8:56 AM

Request on termination of fibre broadband plan

Hi, please advise for steps to terminate on an expired contract fibre broadband plan.

Thank you very much.

Carla_P

Moderator

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5.8K Messages

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3.5K Points

1 y ago

Hi @eikchyun, we're sorry to hear about your decision to discontinue your broadband service with us. To terminate the service, please visit any of our StarHub main outlets located in Plaza Singapura, NEX, Jurong Point, and Tampines Mall and return the following equipment:

 

- Optical Network Terminal
- Fibre Patch Cord
- UTP Cable
- Power Adaptor

 

The service will be terminated accordingly once the equipment has been returned. Please note that a disconnection fee of $32.10 applies. 

(edited)

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