ybear's profile

Aspirant

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3 Messages

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3 Points

Tue, Jun 29, 2021 1:53 AM

Recontract to fiber broadband only

Hi, I'm currently on the old homehub 1000 plan without contract.
I wish to recontract to fiber broadband service only, and terminate the fiber TV service.

May I know how can I proceed?

Carla_P

Moderator

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5.8K Messages

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3.5K Points

5 m ago

Hi @ybear, you may terminate your HomeHub plan by visiting our StarHub main outlets located at Plaza Singapura, NEX, Jurong Point, and Tampines Mall and bring all the equipment listed below:

  • Fibre TV Set-Top Box
  • Power Cord/Adapter for Set-Top Box
  • Remote Control

Please don't forget to tell the Customer Service who will assist you that you will retain and recontract your broadband. 

Aspirant

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3 Messages

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3 Points

May I know can this be done online?

Carla_P

Moderator

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5.8K Messages

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3.5K Points

The termination of the HomeHub service can only be done once you return the equipment though.

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

Aspirant

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3 Messages

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3 Points

Okay, thank you very much.

Carla_P

Moderator

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5.8K Messages

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3.5K Points

No problem. Have a nice day! 

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

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