nucleus modem restarts every night; also when receiving calls from DV
ive been having this persistent issue that every night from 7-830pm my modem will just go on restart mode. meaning power and PON will go solid, then PORT1 and PORT3 will blink meaning got activity - then suddenly all lights will go off and the ports will blink and the cycle begins.
i will be able to stop the cycle by powering all devices off. modem and routers (i have 2 routers for one for each 1GB port) sometimes i will be successful but most of the time i need to wait 30 mins to be back online.
initially my internet will also go out if someone will call my DV - digital voice (land line) at anytime; so engineer suggested to cut the DV to which i agreed. even though i need a DV for my lift access i sacrificed that because i thought that will fix my issue.
now that my DV is cutoff - i still have the issue. sigh.
things done to try and solve issue:
- cut DV
- replace modem with new one (done by starhub)
- factory reset all router to get new IP
and still to date my modem restarts.