jhron's profile

Trusted Commentator

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11 Messages

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4 Points

Thu, Sep 2, 2021 2:40 PM

no internet connection

done all the possible self-trouble shooting but still no internet connection..

check the modem manual (huawei optical network terminal) under table 2 indicator status description 2..

modem status 4 PON (off) LOS (blink once two seconds)..

i think something wrong with the modem as indicated in the manual table status..

set-up is using..

nokia-beacon 1 router

huawei optical network terminal modem

Carla_P

Moderator

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5.5K Messages

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3.2K Points

2 m ago

Hi @jhron, we're sorry to hear that you're encountering an issue with your broadband service. As you've mentioned that you've done the basic troubleshooting steps already yet the issue persists, please contact our Customer Support via Facebook Messenger by clicking the link below as this will require further technical assistance. Thank you. 

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