U

1 Message

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1 Point

Wed, May 19, 2021 1:28 PM

Misleading Online Flash Sale

hello starhub, last week I called about my fiber broadband bill and regarding your misleading online flash sale of free 3mth plan but end up your CSV told me it was 3mth of Hotstar channel... your CSV had told me they will investigate and get back to me in 5days time but I haven't got a callback. kindly assist me on this matter asap.

Carla_P

Moderator

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5.8K Messages

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3.5K Points

6 m ago

Hi @user_f87616, I'm sorry to hear about this. As per checking by my colleague, they've already sent a follow-up to the relevant team. Please know that your concern is not taken lightly and the necessary follow-up has been made. Rest assured that an update will be relayed to you as soon as possible. Thanks for your patience and understanding. 

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