sngoteti's profile

Senior Commentator

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5 Messages

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2 Points

Sun, May 23, 2021 10:34 AM

Maxinifinity disconnection & Broadband temp suspension fee

I was out of Singapore and didn’t use the broadband since March 2020. However I kept getting the bills and I kept paying the since the equipment was with me and I was out of Singapore because of the Covid restrictions. Today, after paying all those bills (200+ SGD for nothing), I get one more bill from Starhub saying 30 SGD for Maxinifinity disconnection and 90 SGD for Broadband temp suspension fee. I am done with the connection, I already paid much more than I had to. I want this 120 SGD waived off. This is totally unfair and unacceptable. Please help me get through this. I even booked a new connection to my new house because I lived Starhub’s connection when I was using it. But I got fleeced in the last 14 months, for nothing. Ending the connection with Starhub is a pain and totally inefficient, not the level of service I expected from one of the best newtorks in Singapore. Please resolve this and restore my faith in the network.

Senior Commentator

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5 Messages

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2 Points

6 m ago

@Jolene_L Could you please help? I have seen you earlier resolving such issues and helping other people.

Carla_P

Moderator

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5.8K Messages

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3.5K Points

Hi @sngoteti, I'm sorry to hear about this. Let me just share that the $30 is the Disconnection Administrative Fee. Meanwhile, there's a Voluntary Suspension Charge of $16.05 per month for broadband service. I'm afraid those fees can't be waived.

(edited)

~ Carla

 

 

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