U

1 Message

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1 Point

Sat, Jul 3, 2021 12:57 PM

Intermittent lost of signal

I have been having intermittent lost of signal on my home fibre optic broadband since last year!  How can I get Starhub to understand the significance of having someone onsite during downtime?  And my downtime is usually more than 4hrs.  Like today, it was 8 hours. Anyone out there having the same frustration?  

Carla_P

Moderator

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5.8K Messages

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3.5K Points

5 m ago

Hi @user_30bc01, I am sorry to hear that you are experiencing trouble with your broadband connection. Please know it's not our intention to make things difficult for you. May I confirm if you had tried to reboot both your ONT and router to see if the issue persists? 

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