simplyt's profile

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Thu, Jul 2, 2020 7:00 PM

how to terminate the broadband contract?

Hi, 

 

I want to terminate my fiber Broadband service after the contract ends. 

 

How to terminate the contract? Is it possible to do it online?

Carla_P

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5.8K Messages

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1 y ago

Hi @simplyt, we're sorry to hear about your decision. You will need to go down to any Main StarHub Shop (Plaza Singapura, Jurong Point, Nex and Tampines) to return your ONT. Do note that there is a Fibre Service Disconnection Fee of $32.10 (wGST). You may send your termination request online via Facebook or Twitter but you still have to return your ONT to our shop. 

 

1 Message

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1 Point

1 y ago

Hi there, I want to change my current broadband bundled service to a separated plan for broadband and tv services. But was told to terminate the current bundled service and change the plan. Do I need to return the  paraphernalia, like the broadband modem, router, tv top set etc?

Carla_P

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3.5K Points

Hi @alisani, just to clarify, are you under HomeHub plan? 

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

1 Message

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1 Point

2 m ago

Hi ,

My broadband contract had ended recently. I would like to terminate the service.

What are the items I need to bring to Starhub shop to process the termination?

Carla_P

Moderator

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5.8K Messages

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3.5K Points

Hi @user_984d15, it saddens us to hear about your decision to terminate your service. Please refer to this thread on how to terminate your broadband service. Let me know if you have any clarification. 

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

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