U

1 Message

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1 Point

Mon, Aug 23, 2021 4:03 PM

Frequent Fibre Internet connection and TV+ issues

Have been a loyal StarHub customer since 2013 - Cable, Fiber, mobile and never had any issues. Since re-contract in early June 2021 where I was forced to choose TV+, it has been nightmare with constant breaking of internet connection requiring restarting the same Google/Nest Wifi router or the Fiber termination point. Got through to a live person in 1633 few days back once and he mentioned that some issues in the log/tests he could run remotely, which was an adapter from old set up left connected in the fibre modem as the reason but even with that removed, constant (2-3 times a day) network issues.

TV+ has frequent failure renewing session error all the time or just spins all the time without loading any...Terrible!

Carla_P

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5.8K Messages

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3.5K Points

3 m ago

Hi @user_60b574, we're genuinely sorry for the inconvenience this has caused. Please know it's never our intention to make things difficult for you. Your feedback is important to us, and we are continuously working to provide you with a better service.

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