dongman2's profile

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Thu, Apr 16, 2020 9:00 PM

Fibre 2Gbps broadband plan only worth only when connecting 2 routers?

Hello!

I upgraded my broadband plan to 2GB early this year.

So far, I only have 1 router connected to my modem,

and found it works 1Gbps per port and I must use 2 ports (LAN1&3) to fully make use of 2GB plan.

 

1. Can you confirm that I must use 2 ports to make use of 2Gbps plan otherwise(if only use 1port from modem), it works only upto 1Gbps spped?

2. If so, can I connect 2 separate wifi router to run 2 separate network in my home?

or either port can only run with single personal device(which is not router) just as illustrated on the bottom of below page?

https://www.starhub.com/personal/home-broadband/fibre-broadband-plans/fibre-2gbps.html

 

Carla_P

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2 y ago

 @dongman2, each port on your ONT has 1GB connection, so you may use 2 ports to get the 2GB connection. And also, you can also connect another WiFi router. 

 

5 Messages

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5 Points

Not very clear, can 2 port 1GB per be connected to the Nokia Beacon to get 2GB speed or i will sure need to have another WIFI router?

Carla_P

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Here's how you can get 2Gbps connection. The 2 Gbps is actually two separate 1Gbps connection, the bandwidth of port 1 is separate from port 3. 

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~ Carla

 

 

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5 Messages

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5 Points

But i do not want to connect direct to a laptop, could the Nokia Beacon allow connection of the 2x1Gps to it so that the wifi is 2GB?  Then this is not 2GB, and just a separate broadband line right. 

If Nokia Beacon doesnt allow you to connect 2x1Gps line to it, then you will need 2* Beacon base units to the router, and additional beacons around the house for each of the base unit and then each of you devices have to choose to connect separately to different WIFI?

Thanks

Andy

Carla_P

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Unfortunately, port 1 & 3 are capable to handle up to 1Gbps download and upload, which means when you have a 2Gbps connection you will be able to use two ports concurrent download up to 2Gbps, upload up to 1Gbps. 

You may refer here for the typical connection you could replicate. You may also use a WiFi extender. 

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

1 Message

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1 Point

Hi, same question but would like to get clarification for the connections below :

ONT Port 1 -> Linksys -> TV+Box -> TV

ONT Port 3 -> Unify UDM -> Unify Switch -> Unify WiFi 

Please advise if this will work ? I plan to install and connect Ubiquity Router (Unify UDM) to ONT Port 3 

2 Messages

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2 Points

1 m ago

Similar case here. I just had my setup installed and when the tech showed me "great" speeds I questioned how come less than 1gbp speed. He explained similar to the above friends, that it is not 2gb as advertised but really two ports of 1gb +1gb. As someone said in earlier post, it is essential two separate broadband lines, which will require further purchase of expensive equipment to utilize.

This is truly disappointing to be fooled by misleading language and false advertising on the website. When I called customer service to complain and downgrade to 1gb, they said cannot already now that it is setup, that I should have told the technician before!? How would I have known if not for the technician showing me the results of the speed test??

Starhub customer service furthersaid it's stated on the website which implied I did not read properly. Well if Starhub is not being sneaky in their language making salient info in fine print and also saying upfront it is 1+1gb (not 2gb), then I would have immediately understood. Customer service cannot do anything

I'm stuck now in a contract with an unusable 1gb port, paying for a 2gb plan. Starhub used to be a great company... What happened? 

Ken

Carla_P

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Hi @user_d61d72, apologies for the confusion. Let me just share that we have FAQ re: 2Gbps Fibre Broadband. We suggest that if you don't want to buy another router that you may directly connect your internet enabled device such as laptop, desktop computer, Smart TV, gaming console, etc to the Port 3 of ONT instead. 

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!
jeuda

Senior Contributor

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14 Messages

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1 Point

1 m ago

Hi Ken, I had the same 2Gbps plan, I am running 2 network routers. Split the loads between 2 routers (with Wifi turned on). The sales pitch as it is advertised to have a dedicated 1 Gbps for gaming, hence the plan came with Asus ROG router. 

2 Messages

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2 Points

1 m ago

@jeuda Hi. thanks how do i do that? just buy another Linksys MX4200 and plug into port 3? set up another network? Sorry not so familiar with all this so any advice is appreciated  

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