Experiencing slow/bad service
My appointment for broadband installation was on 20th June 2021. One starhub engineer came down and told me that couldn't install cos no connection to the network and he reschedule another appointment on 22nd June 2021.
On 22nd June 2021, a netlink engineer came down and checked for like more than an hour but couldn't fix the issue. mentioned me that there are some issue with the sever side to my location or something (didn't mention clearly) and told me that they will reschedule again. Today is 24th and till today, there's no updates from the starhub. I have been following up with them and still not updates.
I called the starhub engineer and he told me he will call me back but never call back.
I called starhub customer service and they told me to call the netlink customer service instead. Why customer need to call and follow up with the netlink? shouldn't starhub engineers follow up and solve the issue.
As i work from home, if there's no internet access, it will be impacting on my work.
I worked in Telcom industry before and I don't understand why this issue is taking for like 4 days and no one is sharing the updates to the customer.