yuhikaru's profile

Trusted Commentator

 • 

7 Messages

Mon, Sep 24, 2018 8:00 PM

Do I need to buy my own modem & router?

Does Starhub Fibre/Cable broadband come with modem and router or do I have to purchase these on my own?

I have an old modem/router from my previous SingTel contract. After the contract ended, I left for overseas and now I am back and need to get a new broadband plan. Should I keep my SingTel modem/router or will Starhub provide a new set?

 

Thanks.

Amy_Law

Alumni (Retired)

 • 

3.3K Messages

3 y ago

Hi yuhikaru

 

Rest assured that all customers will be issued a modem (Optical Network Terminal or ONT) when they sign up for a new Fibre Broadband. The router is provided free if you sign up for our 1Gbps Fibre Broadband plan. For details, check out www.starhub.com/broadband?icid=int-31B-StarHubCM-201808-cm-prodSer.

 

We are not able to confirm if your previous modem/router supports our network. But for optimal results, we recommend using the equipment you've gotten from StarHub.

 

yuhikaru

Trusted Commentator

 • 

7 Messages

3 y ago

Thanks Amy. So I should just discard my old modem and router and use the set from Starhub, right?
Amy_Law

Alumni (Retired)

 • 

3.3K Messages

3 y ago

We're experiencing high volumes and thank you for your patience in this interim.

 

You can continue to retain those as back ups in case anything happens. But it's recommended that you use the equipment issued by us. 

 

Valued Commentator

 • 

2 Messages

3 y ago

The current modem is by HuaWei. As per the security concern raised by US government, can we buy our own modem and configure it to connect to StarHub network?
debbiefa

Community Manager

 • 

842 Messages

3 y ago

Hi goofydoggy, the modem comes with our broadband plans. You may check our website for available plans, http://www.starhub.com/personal/store/broadband.html 

Valued Commentator

 • 

2 Messages

3 y ago

Hi debbiefa,

I am aware that the modem comes with the plan as I am having it.

Can I buy a non-HuaWei modem and configure it with StarHub's network settings?
simonN

Community Manager

 • 

880 Messages

3 y ago

The provided ONT is provided by StarHub when you take up our fibre broadband service. The ONT is then paired in our system for use. Currently we're unable to allow customer to self purchase and use ONT. - Simon 

4 Messages

 • 

4 Points

1 m ago

My router had stopped working. Do I buy a new router myself and plug to the ONT and will it start working immediately without any configuration from starhub?

Carla_P

Moderator

 • 

5.5K Messages

 • 

3.2K Points

Hi @user_b64c55, I'm sorry to hear about this. Just to check, what router are you using? 

~ Carla

 

 

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

Get Started

Get Started