Disruptive to broadband & TV when re-contract homehub
Perform an online re-contract to starhub+ 1G plan and book an installation date on 7 Jun, 2-4pm. Got a confirmation email from starhub.
On the installation day , I believe ard 8am I can’t access my internet nor watch my starhub TV channel. Call the hotline and was informed that the appointment was cancelled without informing me! Reason the installation team not able to pick up an incomplete order which belong to starhub internal issue.
Issue has been escalated to the technical team and assure they will get back to me within 24 hrs.
Promise to top up 50Gb data so that I can use the phone hot spot for my office work activities. But till now more than 7 hrs , don’t see any GB credited.
There nothing I can do but to wait , no TV to watch and got to utilise our own data plan (5 family members) to surf internet.
Service really 👎🏻👎🏻👎🏻