U

4 Messages

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3 Points

Wed, Jun 23, 2021 3:53 AM

Complaint & feeback

Internet broadband and phone service have been down since 22 June, the outage is still ongoing for more than 12 hours now. It’s frustrating not to get and advice/notification from Starhub and users have to try to spend time doing troubleshoot. When I called starhub customer support, only then I was told it’s reported by many users already. 
It’s impossible to conduct WFH and HBL. Kindly expedite the repair and provide bill rebates as I am currently using 4G data network and my Mobile phone bill will incur high cost this month. 

4 Messages

 • 

3 Points

5 m ago

Internet Broadband and phone service have been down since last night 22 June, the outage is still ongoing for more than 12 hours. It’s frustrating starhub didn’t give any notification or advice for this prolonged outage. Users have to spend time doing troubleshoot and were only told after we called customer care. 
It’s impossible to conduct WFH and HBL. Kindly expedite the fix and provide bill rebate as compensation because I am currently using 4G data network and my mobile phone bill will incur high cost this month. 

Note: This comment was created from a merged conversation originally titled Complaint & Feedback
Carla_P

Moderator

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5.8K Messages

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3.5K Points

5 m ago

Hi @user_663f94, sorry for the inconvenience caused due to your Broadband connectivity concern. Currently, we're not aware of any downtime. We suggest that you reboot all your devices and if the issue persists please contact our Customer Support via Facebook Messenger as this will require further technical assistance. Thank you.

4 Messages

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3 Points

Are you kidding me? I suggest starhub improves on their communication amongst various departments before making such clueless and irresponsible response. I already called Customer Care this morning and the operator had admittedly said there was an outage. I also received a call from the customer care an hour ago apologizing for the downtime. How is it that you can give such a dismissive and patronizing response?

Carla_P

Moderator

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5.8K Messages

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3.5K Points

Apologies for that. Please know that your concern is not taken lightly. Rest assured that we are doing the necessary to resolve the issue. We appreciate that you have been patient on this matter. Thanks.

~ Carla

 

 

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