U

3 Messages

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3 Points

Tue, Jul 6, 2021 3:23 AM

Bad 4G signal at Citylights Condo

Hi, I am a StarHub mobile plan subscriber and stay at Citylights Condo. Recently I experience intermittent 4G connection at this location. The condo is located next to Lavender MRT. The 4G network seems to be quite slow and drops off every 5-10min. The 4G will cease to work when that happens. It does manages to re-connect after I put my phone to airplane mode and back to 4G. Are you able to send someone down to check on the network at this area. 

The phone is use is an iPhone 12. I did restart my phone but the issue still occur. i tried using my family’s handphone and it is also the same issue. 

thank you.

196 Messages

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194 Points

5 m ago

@user_347c29 You can use wifi calling in the meantime, if you haven't turn it on, you can click this text here and find out how.

Carla_P

Moderator

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5.8K Messages

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3.5K Points

5 m ago

Hi @user_347c29, I am sorry to hear that you are experiencing trouble with our mobile network. May I confirm if other StarHub mobile users are also experiencing the same in the area? Have you tried to reboot your phone and insert your SIM card to another device to see if the issue persists? 

 

3 Messages

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3 Points

5 m ago

Yes i tried to switch devices with the same SIM card and also asked my family members who are also on StarHub. Also tried resetting my phone, the same issue occured. On my phone it shows almost full bar signal but it the 4G connection seems to drop off intermittently, It is really odd. 

Do note we are staying above 30th floor, does this affect 4g signal?

Hope you can send someone to investigate. Do ask your technician to perhaps play a streaming video while messaging for at least 10-15 minutes, then the issue will start to appear. 

Thanks

Carla_P

Moderator

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5.8K Messages

 • 

3.5K Points

In this case, please contact our Customer Support via Facebook Messenger by clicking the link below so they could further assist you. Moreover, you may also try to use WiFi calling in the meantime. 

~ Carla

 

 

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