richardd's profile

Senior Commentator

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6 Messages

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3 Points

Mon, Feb 1, 2021 8:00 AM

About recontract broadband service agreement

Hi Starhub,

I just received a phone call from StarHub about recontracting broadband. They emailed me the new agreement after the call. The Subscription service is "Free 3 months 1Gbps Broadband @$39.90/mth", but I am asked to be charged $ 69.90 monthly. Could you please help check it again?

Thanks

Carla_P

Moderator

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5.8K Messages

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3.5K Points

10 m ago

Hi @richardd, thank you for recontracting with us. Please send a message to our Customer Support via Facebook Messenger by clicking the link below to further assist you. Apologies for the inconvenience since I don't have access to your account details here. Thanks. 

Senior Commentator

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6 Messages

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3 Points

@Carla_P

Hi, I dont have a Facebook account. Could you assist directly or send me the customer service phone number? 

Senior Commentator

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6 Messages

 • 

3 Points

@Carla_P 

I guess there must be something wrong when the system generating the agreement. BTW, my current contract will end soon, so I have to change to another provider if you cannot correct the monthly charge.

Carla_P

Moderator

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5.8K Messages

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3.5K Points

You may also answer this form, or call 1633 for further assistance. 

~ Carla

 

 

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