Why can sign up for recurring payment online but have to terminate by fill in hard form ?
Dear Starhub, can I know why we can sign up for recurring payment online but have to terminate by fill in hard copy form ?
Service was prompt when I signing up. But when come to termination, your staff informed me that I have to check with my bank about stopping my recurring payment (which I can sign up online) during I returning those device. After I went through all the hassle with bank and bank confirmed that only Starhub can terminate it.
Then Starhub inform that I have to complete the hardcopy form and mail/fax to them. Why your staff cant just tell me about this form when I returning device at the outlet and gave me false instruction ? and how come there are no email option when come to termination while everything can do online ?