1 Message


1 Point

Tue, Sep 29, 2020 1:54 PM

To terminate Fibre Broadband Services

Dear Starhub,


I will like to terminate the Free Fibre Home Broadband Service, in which its promotion is ending by next month (Oct 2020). How should I go about it?



Kin Mun




5.8K Messages


3.5K Points

1 y ago

Hi @Enthuz0148, we're sorry to hear your decision to discontinue your broadband service. In order to terminate the service, please visit any of our StarHub main outlets located at Plaza Singapura, NEX, Jurong Point and Tampines Mall and bring all the equipment listed below:

- 1 x Optical Network Terminal
- 1 x Fibre Patch Cord
- 1 x UTP Cable
- 1 x Power Adaptor


The service will be terminated accordingly once the equipment has been returned. Please note that a disconnection fee of $32.10 applies.

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