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1 Point

Thu, Sep 24, 2020 5:41 AM

termination of account under company name

Our company has decided to discontinued operation in Singapore. 

I am trying to terminate starhub account from oversea. The contract is under a company name. (local company incorporated in Singapore)

The last PIC has quit and I have no clue. The only info I have is a message from the PIC who quit that I need a letter of authorization.




”We would appreciate it if you could provide us with a Letter of Authorisation (LOA) using your company letterhead affixed with company stamp and duly signed by a manager. In the LOA, please state your request to terminate the SW-E Port service ID 0000000000(blank as they are private info) and acknowledging the 1 month notice period.”


If Starhub could help assist with the issue, it would be really helpful.

Please tell me what else need to be prepare.

We also have some routers that probably needs to be return. We plan to ask our local partners to do it on our behalf.


Thank you





5.8K Messages


3.5K Points

1 y ago

Hi @natnarees, we're sorry to hear about your termination query. To terminate your StarHub Business account, please reach out to our Business Helpdesk by calling them at this number +65 6820 1631 if you're overseas on Mondays - Saturdays, 8.30am - 6pm excluding PH or email them at businesshelpdesk@starhub.com. 

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