Andante84's profile

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3 Messages

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2 Points

Tue, Oct 19, 2021 6:01 AM

Terminate Homehub cable service and downgrade fibre broadband plan

Hello,

I have 2 existing HomeHub 1Gbps plan that is expiring within the next 2 weeks. 

Going forward, I would like to terminate the cable TV services and downgrade my fibre broadband to 500Mbps.

How can i go about doing that?

Thank you.

Carla_P

Moderator

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5.8K Messages

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3.5K Points

1 m ago

Hi @Andante84, it saddens us to hear about your decision to terminate your HomeHub. To do so, please visit any of the 4 StarHub Main Shops (Plaza Singapura, Jurong Point, Nex and Tampines) to terminate your HomeHub service on the day after your contract expires. Please do not forget to bring along the following equipment to return: Cable/Fibre TV Set-Top Box, Power Code/Adapter for Set-Top Box, and Remote Control. Also, inform the person who'll assist you that you will recontract to the 500Mbps fibre broadband plan.

 

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