M

4 Messages

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4 Points

Mon, Feb 15, 2021 6:31 AM

How to terminate broadband contract and return devices

I am going back to Japan on 13/Mar/2021, and would like to terminate the current broadband contract by that timing. Could you tell me how to proceed termination? Do I have to send rental devices such as ONU and router?

Carla_P

Moderator

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5.8K Messages

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3.5K Points

10 m ago

Hi @Marine777, we're sorry to hear about your decision to terminate your broadband service. To do so, you may refer to this thread to find out the termination process. Please do note that if you're still under contract then you will incur early termination fee. 

4 Messages

 • 

4 Points

Hi Carla,

Thanks for your response.

So I just bring those devices to one of main Starhub outlets and ask them to terminate. It does not need to apply online or make a reservation in advance. Is that correct?

Carla_P

Moderator

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5.8K Messages

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3.5K Points

Yes, that's correct. You just have to return the listed equipment to any of our main StarHub shops. 

~ Carla

 

 

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