Feedback and Complaint
We have been with starhub for more than 15 years and this is the first time that we have experience such poor customer and technical support.
Firstly, it has been 3 months since we have been unable to get local channels after recontract. We were given the new Nokia beacon. Since then, there have been repeated visits by contractors and inconvenience caused to our daily schedule. Secondly, 5G has not been working for us while StarHub keeps advertising 5G is covered most part of sg.
Lastly, when asked to speak with your manager, we didn’t receive a callback from your manager even after your staff promised. Moreover, calls are not returned! Even when all these happened, we continued paying bills for services we did not receive. Is starhub customer service located in singapore or third world?
This is extremely unprofessional and unfair to us and we would like someone to get back to us regarding this.