Customer service rubbish
Last year in the strictest lockdown Starhub went down for a day and half leaving ups with no wifi for two more days, two kids and two parents working from home - eventually a technician came and said our three router which had worked fast and well and without trouble were suddenly old and wouldn't work anymore and we had to move to the new mesh system,
dubious , I had no choice if we wanted wifi connection any time soon
after installing one mesh router and 1 hub the technician confessed that this was not the best system for this house as the signal was weak , ( It's a very old government house with thick walls and large rooms ) but to see how we go.
it was rubbish and very sporadic wifi , another technician came and said the same thing but suggested we buy more mesh hubs , another technician can we again and said it had been wired wrongly , each time the technicians came the problems persisted with slow wifi and the apple tv cutting out often , each time the technician said this is not the best system for this house but they were told to up sell it anyway , SIX NOKIA MESH hubs later the problem persisted have I have spent hours and hours and hours on the phone to Starhub who just suggest send more technicians but take no responsibility for selling me 6 mesh hubs that don't work here in this house .I called Starhub 8 times and asked to be called back and wasn't .
'at no point did any one apologize , or suggest any help other than send another technician who will, just as before say one thing to me and another to starhub...
I have found the customer service team to be universally condescending and patronizing and unhelpful quoting jargon and not offering any solution to the problem they created
now the only way I can recontract my tv , so I can get the channels I pay for again, is by recontracting via WIFI ? Which , as we know , dosnt work .. I'm going insane, the mesh system is rubbish here and the people managing are rude and in helpful . My experience has been awful and I don't recommend it to anyone , when things go wrong they don't help .