1 Message


1 Point

Mon, Dec 21, 2020 5:21 PM

Cancellation of services

Hi, may I check what items I have to return upon cancelling my homehub services?




5.8K Messages


3.5K Points

1 y ago

Hi @jonngoh, we're sorry to hear about your decision to discontinue your HomeHub service. To terminate the service, please visit any of our StarHub main outlets located at Plaza Singapura, NEX, Jurong Point, and Tampines Mall and bring all the equipment listed below:

Fibre Broadband
- Optical Network Terminal
- Fibre Patch Cord
- UTP Cable
- Power Adaptor



- Set-Top Box

- Power Code/Adapter for Set-Top Box

- Remote Control


The service will be terminated accordingly once the equipment has been returned. Please note that a disconnection fee of $32.10 applies. Lastly, if you're still under contract you'll incur early termination charges. 



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