T

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1 Point

Wed, Jan 27, 2021 2:37 AM

Can we still walk in to Starhub outlets without e-appointment?

I saw that we can make e-appointment to visit Starhub branches, but as I need to cancel Homehub and recontract Broadband only, there are only 4 outlets shown to me. The next appointment date is 8 FEB and weird timings like 3pm onwards.
So I'm wondering if I can just walk in at Plaza Singapura WITHOUT a prior e-appointment. Will I be turned away and barred from entering?  Or just means I have to wait longer?

Carla_P

Moderator

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5.8K Messages

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10 m ago

Hi @tinkerbellaz, yes, walk-in is still allowed, however, the waiting time for you to get assisted in the store depends on the number of customers on that time and day. That is why we highly advise booking an e-appointment to avoid longer waiting time. 

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