M

5 Messages

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5 Points

Tue, Mar 9, 2021 1:48 PM

Worst Experience with Starhub

I renewed my contract to HomeHub last year.

I have been supporting Starhub for many years. From tv to broadband to mobile plans.

Ever since i renewed to the new HomeHub plan it has been nothing but grief. It has been the worst experience last few months i had with Starhub!

First the renewal expects us to use the starhub tv+ which is absolutely unfriendly to the old folks using it at home. I hope you do realise that your customer base for starhub tv are probably just the old folks nowadays and you made the experience so bad n unfriendly for them. Every other day my dad will have trouble connecting to your starhub tv+. He does not know English. Either is a network problem it can’t connect, or it gets logged out frequently and he does not know to log in. And sometimes the free to air channels cannot access. I am not always home to troubleshoot for my parents.

When we first got the starhub tv+ it took so many days for your side to set up the free to air channels.

And also having all the unsubscribed channels keep appearing while channel surfing is annoying and causing people to subscribe unknowingly, which my father has accidentally subscribed to the channels twice.

The Nokia Beacon you provided is absolute trash. The internet keeps having issue. When network is unstable, the tv keeps screeching.

I have a nokia Beacon in my room n Even my room network is constantly interrupted which never happens previously. And you force people to use the Nokia Beacon as it is the only way to access the free to air channel on starhub tv+.

It has been most unfortunate that I am stuck on a contract with Starhub. It has just been less than 6 months. I feel like a customer scammed and trapped by a service provider who is only there to squeeze every cent from me without providing a decent service.

I hope you seriously look into all these backend issues & resolved them asap.

Any other users having the same grief??

Carla_P

Moderator

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5.8K Messages

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3.5K Points

9 m ago

Hi @miserableuser, we are genuinely sorry that we have not met your service expectations. We understand that you are frustrated about these issues. Please know it's not our intention to make things difficult for you. We've shared your feedback with our product team and they're working to review and enhance the user experience for our StarHub TV+ Box. We appreciate that you left us your feedback to help us improve our services. Thanks. 

5 Messages

 • 

5 Points

9 m ago

When will i see improvement in your services?

I am paying the subscription fee every month. All you guys are able to advise is restart router restart tv+. 

It works for 5minutes and same shit happen again. Especially at night!

Carla_P

Moderator

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5.8K Messages

 • 

3.5K Points

We understand your frustration, @miserableuser.  Once again apologies for all the inconvenience this has caused you. Let me just share that we have to advise our customers to perform some basic troubleshooting steps to resolve or get to the bottom of the issue with their TV or broadband. And if the issue persists after rebooting then it will need further technical assistance. 

~ Carla

 

 

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