limcs's profile

Valued Contributor

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13 Messages

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2 Points

Wed, Sep 23, 2020 4:21 PM

StarHub tv box issues arising every few months

The StarHub box has been giving me issues slow lagging issues . Technician came twice to Change box change even blame it on my passport hard disk drive .Went down to change even a new hard disk. Now the problems started again !!! Looks like my nightmare with StarHub never ends. Even using a free fiber tv box from government does not give me any problems. This is terrible and my contract still have another 9 months to go 

Carla_P

Moderator

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5.8K Messages

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3.5K Points

1 y ago

Hi @limcs, sorry for the inconvenience this has caused. Just to confirm, do you have the fibre set-top box or our new StarHub TV+ Box? Also, have you tried to reboot both your ONT and set-top box to see if the issue persists? 

limcs

Valued Contributor

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13 Messages

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2 Points

@Carla_P all have been done . 6 month ago also have the same issue. this is terrible

Carla_P

Moderator

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5.8K Messages

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3.5K Points

As you have mentioned that rebooting didn't help, it's highly recommended that you reach out to my colleagues via Facebook Messenger by clicking the link below. Rest assured that they'll be the best folks to assist you further with this concern. Once again, apologies for the inconvenience. 

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

3 Messages

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3 Points

what is your colleague name and facebook messenger please Carla

3 Messages

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3 Points

10 m ago

I am Pathie 

since 1 mth of installing a new tv box, i am also facing the same issues and the technician came down to my home twice but still unable to resolve it until today

i wanted to cancel their subscription and go to CASE. Money matters.

Carla_P

Moderator

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5.8K Messages

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3.5K Points

Hi @pathieraj, please know that your concern is not taken lightly. We highly suggest that you contact our Customer Support via Facebook Messenger by clicking the link below so they could escalate you to the relevant team. Thank you. 

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

3 Messages

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3 Points

The new tv box has been giving a lot of problems since in installed a month ago. the technicians were unable to resolve the problem. Everyday i have to switch on and off and parents were not tech savvy to handle the issue. can i terminate the service and request for service recovery since yr tech team is unable to solve this problem. Can i speak to your highest authority before i bring this issue to CASE. Meanwhile i am not going to settle this months bill. 

Carla_P

Moderator

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5.8K Messages

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3.5K Points

Hi @pathieraj, apologies for the delayed response. Just to check, are you still experiencing an issue with your StarHub TV+ Box? 

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

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