J

3 Messages

 • 

3 Points

Mon, Apr 5, 2021 7:00 AM

Starhub Issues

I am a Starhub customer for more than 15 years now, but now, I am seriously considering of dumping Starhub. I recently re-contracted by HomeHub Plan, and as a result, my set-top boxes were replaced. To my surprise, I was not able to get the free-to-air channels and was told that I can only use Starhub's router or specific Linksys router models. This is unfortunate because I have been using the Linksys mesh routers for some time now, to my satisfaction. I have read some blogs and it seems that Starhub will not allow me to get the 'old' set-top boxes anymore. I am still awaiting Starhub to get back to me after calling their Customer Support.  I am very disappointed as the terms of the re-contracting were not clearly spelled out to me. (Please note that I recontracted via the My Starhub mobile application).  Otherwise, I really should have switched to another service provider if this was the case.

Carla_P

Moderator

 • 

5.8K Messages

 • 

3.5K Points

8 m ago

Hi @joreyessgp, warmest welcome to GreenR Community! I'm sorry to hear about this. But, yes that's correct you will need a StarHub Smart WiFi router (Nokia Beacon 1) or a Linksys router model, EA7500v2 or EA8100 to enjoy free-to-air channels. Don't worry we are continuously working to add more routers to our list of compatible routers. We will give an update as soon as possible. 

3 Messages

 • 

3 Points

Thanks, Carla.  In the meantime that Starhub is working out an appropriate solution, would they consider at least to install MeWatch as part of their suite of applications, or allow the downloading of the MeWatch APK from non-Google Play sites?  MeWatch, unfortunately, is not available for download on Android TV, but there are workarounds that will require tweaking the security settings of Android.  Apparently, these are currently 'locked' on the Starhub set-top box.  Another option is to 'jailbreak' the STB, which obviously I would not encourage.

MeWatch will allow viewing MediaCorp's 'live' channels on the same Android platform, although still not suitable for the elders who prefer the convenience of simply selecting the channel of their choice.

Carla_P

Moderator

 • 

5.8K Messages

 • 

3.5K Points

That's a nice suggestion, @. We highly encourage you to post your idea on our Ideas Exchange where customers can share their idea, suggestion, or feedback on how to improve StarHub's services and products. Once your idea gets at least 20 upvotes, we will work to make your idea happen. 

~ Carla

 

 

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

Get Started

Get Started