nicolegooding's profile

New Commentator

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1 Message

Wed, Apr 11, 2018 11:00 PM

Need to speak to someone - is there a hotline number?

Why don't you have a customer service number?

Amy_Law

Alumni (Retired)

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3.3K Messages

4 y ago

Hi @ nicolegooding

 

Our hotline number is 1633. Is there something I can assist you with? 

1 Message

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1 Point

I want to check i am subscribed to which data plans for my wifi broadband please.

Carla_P

Moderator

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5.8K Messages

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3.5K Points

Hi @RannAli, please refer to your service agreement to check which broadband plan you're subscribed. You may also contact my colleagues via Facebook Messenger by clicking the link below to know the details about your plan. 

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

1 Message

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1 Point

Hi! I would like to inquire on how to reconnect a mobile line that is disconnected due to late payment.

Thanks 

(edited)

Carla_P

Moderator

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5.8K Messages

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3.5K Points

Hi @user_06703e, warmest welcome to GreenR Community! Please refer to this self-help article to find out what to do on the reconnection of your mobile service. 

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

1 Message

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1 Point

1 y ago

Account No: < removed private information >

Currently i am receiving a monthly $0 statement for a

MAX MOBILE Free (1 GB).

Data  Number < removed private information >

How can i terminate this service and stop receiving the

monthly bills although i am no longer with Starhub.

My contact No is < removed private information > . Christie Jacob Samuel

(edited)

Carla_P

Moderator

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5.8K Messages

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3.5K Points

Hi @Christie, sorry that I had to mark your comment as private for your privacy and security. To terminate your contract, please send a message to my colleagues via Facebook Messenger by clicking the link below. 

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

3 Messages

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3 Points

1 y ago

Newly fixed home phone line not set up. 1633 is of no help.

Can Starhub CEOs and directors help?

Carla_P

Moderator

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5.8K Messages

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3.5K Points

Hi @glorypink, we're sorry for the inconvenience caused. Unfortunately, I'm unable to give you further details regarding your concern. With that being said, may I trouble you to please get in touch with my colleagues via Facebook Messenger by clicking the link below.

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

3 Messages

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3 Points

Who is your colleague?

7 Messages

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7 Points

1 y ago

Hi Starhub,

Could someone from Starhub promptly pay attention to my issues? Recently I have a sign in for StarHub services for the home hub (internet, TV, and home line). It starts with 18-11-20.

since then I have an issue with the StarHub TV service.

few times I called your customer service and highlighted this issue, during the conversation your customer service staff guide me to do this and that and in the end they still can't settle the issues. receiving the message mentioned that we are still looking into my issues. 

I am totally peace-off by signing to StarHub service, would have maintained my Singtel service. you promptly send me the first bill.  Starhub should maintain its promise to settle customer issues. Here it's the other way, almost a month gone still not settle the issues and charging me only. 

I strongly ask Starhub to consider this and settle my issue permanently then you start your billing counts. whatever the charges you have charged should have waived off. it's totally not fair to me. 

The issues I am facing since the service starts,

1. local channels can't view,

2. channel to channel changing take more than 20 to 30 seconds of time

3.some time the entire service hangs and we do need to restart. 

Could Starhub promptly attend to these issues once in for all, I am tired of highlighting this a few times already.

You can reach me at < removed private information >. Sivakumar.

(edited)

Carla_P

Moderator

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5.8K Messages

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3.5K Points

Hi @THANGAPPAN SIVAKUMAR, first off, I'd like to apologize for the removal of the private information you posted here for your security as this is a public forum. We understand that you are frustrated about the issues you've encountered with your StarHub TV+. Please know it's not our intention to make things difficult for you.

 

Please note that free-to-air channels can only be accessed if you connect your StarHub TV+ box to your StarHub Smart WiFi router with a StarHub Broadband connection.

 

For channel changing and hanging of your set-top box, have you tried to reboot both your router and set-top box to see if the issue persists?

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

7 Messages

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7 Points

Hi Carla,

Did you read my message properly or not.

I have clearly mentioned that your customer service staff guide me two or 3 times to settle this issue. They ask me to do what you have mentioned and all still it's not resolved. 

if StarHub can't solve this issue, please terminate my service without charging me a single cent. it's not my problem. I will go back to my previous service provider. 

Carla_P

Moderator

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5.8K Messages

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3.5K Points

In this case, please send a message to our Customer Support via Facebook Messenger by clicking the link below. Unfortunately, I'm unable to help you as this will require further technical assistance. I hope you understand, thanks. 

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

7 Messages

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7 Points

Please note that free-to-air channels can only be accessed if you connect your StarHub TV+ box to your StarHub Smart WiFi router with a StarHub Broadband connection.

 (Did this with your customer service support thru online call, they cant settle the issue)

For channel changing and hanging of your set-top box, have you tried to reboot both your router and set-top box to see if the issue persists?

(Many times did this, no use)

Carla_P

Moderator

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5.8K Messages

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3.5K Points

We're very sorry for the inconvenience this has caused. Please get in touch with our Customer Support via Facebook Messenger so they could further assist you. Thank you. 

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

Explorer

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1 Message

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1 Point

1 y ago

My contract commences on 18-11-2020. more than a month already until now my issues not resolved. Starhub is responsible for this.

Please take note that Starhub should redate my contract commencement date from when you are settling my issues. 

Carla_P

Moderator

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5.8K Messages

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3.5K Points

Hi @Siva1969, sorry to hear about this. Let me just clarify, what's the issue you're encountering so we could look into this? 

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

2 Messages

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2 Points

I have problem with fibre broadband connectivity today and I dialed 1633 but directed to press various numbers as I wanted to speak to a customer service personnel but was asked to dial another number if I am using certain router. Wasting my time all this while telling to try and troubleshoot on my own. I am waiting to change to another service provider when I am free as I have two broadband with Starhub at two different premises. I have same problem previously as well and if they tried to use these type of voice messages to entertain customers who have problems with internet connection, I foresee more and more people would be thinking of other service providers? Very disappointed

Carla_P

Moderator

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5.8K Messages

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3.5K Points

I apologise that your broadband service has been disrupted, @user_9ecce6. We usually advise customers first to perform the basic troubleshooting steps of rebooting all their equipment to see if the issue persists. From there on, our technical support will know the next course of action to take. 

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

2 Messages

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2 Points

As a Starhub broadband customer for so many years, all these basic actions would have been performed by me already before I decided to call to speak with a customer service personnel. No point to apologise as all I need is my broadband connection as all my children are working from home during this pandemic. Please quickly help to restore the connection.

Carla_P

Moderator

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5.8K Messages

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3.5K Points

Unfortunately, I'm unable to help you on this platform as your concern will need further technical assistance. You may contact our Customer Support via Facebook Messenger by clicking the link below. Thank you.

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

1 Message

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1 Point

2 m ago

Is there someone i can talk to about my balance now? i cant seem to get through to a person to speak to

Carla_P

Moderator

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5.8K Messages

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3.5K Points

Hi @user_edb6cc, please contact our Customer Support via Facebook Messenger by clicking the link below as we need to refer to your account details to further assist you. Apologies since we don't have access to your account details here. 

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

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