L

2 Messages

 • 

2 Points

Thu, Feb 25, 2021 11:43 PM

Maxinfinity Disconnection Fee

I returned my modem and canceled my broadband in the 24th month in January 2021. To my surprise, a line item in my latest bill appeared and that was Maxinfinity Disconnection Fee of $30.

May I know why I am charged for this? I did not terminate my contract early and neither was I late. I was also not informed that I will be charged for this. I hope that Starhub looks into this.

Carla_P

Moderator

 • 

5.8K Messages

 • 

3.5K Points

9 m ago

Hi @Lunaryn, the $32.10 (wGST) is a fibre service disconnection fee. This charge is to cover the administrative fee for termination. 

2 Messages

 • 

2 Points

Hi@Carla_P 

I was not informed of this when I returned the modem. I even asked the service staff if I had to pay anything. Furthermore, if this was the case then Starhub should have included this clause when promoting their free broadband contract of 2 years. I'm not even sure why the customer is made to pay for an administrative charge that was not properly communicated. 

Carla_P

Moderator

 • 

5.8K Messages

 • 

3.5K Points

Apologies for that. The disconnection fee is stated on StarHub's Terms and Conditions found here on Section A: General Provisions on Usage, page 8.

~ Carla

 

 

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

Get Started

Get Started