Tsq's profile

Trusted Contributor

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29 Messages

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6 Points

Tue, Feb 2, 2021 3:07 AM

Discontinue HomeHub but retaining Broadband and DIgital voice

Hi, my contract ends on 14 Feb 2021 for my HomeHub 1gbps (Broadband, TV & home line digital voice)

I want to drop the TV and just subscribe the 1Gbps broadband with home line Digital Voice

What is the procedure to do this? Thks

Carla_P

Moderator

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5.8K Messages

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3.5K Points

10 m ago

Hi @Tsq, please visit any of the 4 StarHub Main Shops (Plaza Singapura, Jurong Point, Nex and Tampines) to terminate your HomeHub service but since you want to retain the broadband you'll just have to return your Cable/Fibre TV Set-Top Box, Power Code/Adapter for Set-Top Box, and Remote Control. Please do not forget to inform them that you will retain the broadband and digital voice service. 

Tsq

Trusted Contributor

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29 Messages

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6 Points

@Carla_P Btw... If i renew my HomeHub , the TV now is using the "StarHub TV+ Box" which I believe its a Android OS device. 

Starhub no longer offer the older TV set up box like the Samsung ones? (assume I renew the Homehub plan)

Carla_P

Moderator

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5.8K Messages

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3.5K Points

Yes, we are now offering the new StarHub TV+ Box and the old fibre set-top box is no longer offered. 

~ Carla

 

 

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