Complaint - Terrible Service and Serious Process Flaws
Would also like to lodge an official complaint. It took 5 days ( over 120 hrs, when I was told it will take 24 to 48 hours) and over 15 calls to starhub sales hotline for the recontract reset to be done. Sale consultants also keep passing me off to other sale consultants and gave numerous excuses about needing backroom approval. Was told there will be callbacks but that never happen.
What I wanted was to simply change the colour of the device as your Starhub online store was problematic - unavailable colours still shown to be available but sale transaction cannot be completed when picked. Was kickout of the online sale system many times which result in wrong colour for the device being selected in the first place.
This is really unacceptable customer service from Starhub and exposes serious onlines store and process flaws. This has really seriously inconvenienced me and was very frustrating because the device was needed urgently. Hope Starhub can provide an explanation and do better