V

4 Messages

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4 Points

Mon, Nov 30, 2020 7:18 AM

Apple watch Series 6 also have same Number share issue.

I have tried multiple times unsubscribe and subscribe. But no luck using data on apple watch. I have call the support and they said will take 24-48hr to respond. Already subscribed and started and free usage but no use at all. Can someone please look into this issue and fix asap.

10 Messages

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10 Points

1年前

I have the same issue! Last Friday the tech hotline say will arrange someone to call me within 24 to 48 hours. This morning someone called just to follow up if I am still facing the same issue. When I told him yes, he say he will check and call me back. This is not helping man.

4 Messages

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4 Points

I think support is not helping much to fix this. If there any upgrade or something going on in the network, they could have publish it so that we wont we so clueless :(

8 Messages

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8 Points

I tried multiple times to reset the Apple Watch 6, also subscribed and unsubscribed at least 4 times in a matter of days and still no luck on cellular data.  I see the Apple Watch Mobile Data plan as "Starhub - Not In Use". Frustrating, i'm quite sure this is due to their server issues as NO other service provider has this issue from my research.  The least they could do is own up and say its their issue.  Also called in MANY times and same of crap, our tech support will get back to you.  At this time i'm pretty sure their "tech support" is a non-existent.

Carla_P

Moderator

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6.2K Messages

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3.8K Points

Hi @At84, apologies for the inconvenience caused. You may refer to @SamSY's response here to see how he was able to resolve your concern.  

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
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10 Messages

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10 Points

Hello, i am not facing the same issue with SamSY. I received sms from Starhub that I have subscribed to Numbershare VAS, but shortly after it is seen as not in use. I have subscribe and unsubscribe a couple of times and unpair and pair my apple watch to iphone a couple of times. It is still not working.

Carla_P

Moderator

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6.2K Messages

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3.8K Points

In this case, please send a message to our Customer Care Support via Facebook Messenger by clicking the link below so they can log a case regarding your concern for further assistance. Apologies for the inconvenience. Thanks. 

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

Carla_P

Moderator

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6.2K Messages

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3.8K Points

1年前

Hi @vvn007, we're very sorry that you're having issues with NumberShare. Just to check, if you happen to receive any error message? You may also refer here if you're unable to complete the NumberShare subscription.  

4 Messages

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4 Points

@Carla_P I am getting the below error msg now. Will wait for 24hrs and see. 
“It seems we are still in the process of fulfilling previous requests on your mobile number. Please check back later.“

But after that also didn’t work then what need to do?

Carla_P

Moderator

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6.2K Messages

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3.8K Points

Alright. If it has been more than 24 hours and you didn't get a message for the successful activation. Please get in touch with our Customer Support via Facebook Messenger by clicking the link below so they could escalate this to our relevant team. Thank you. 

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

14 Messages

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14 Points

1年前

I started thread to tally number of users facing this issue hoping we can get sufficient critical mass for some actions to be taken instead of getting led around in cycles of sub/resub.

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