A

7 Messages

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7 Points

Mon, Oct 12, 2020 2:50 AM

Feeling conned by Starhub

To Whom it concerns,

 

I hope this forum is the right one to bring justice.

 

I had been looking for broadband + cable TV packages and came across starhub promotion online. Package seemed suited for me and I went to Starhub to clarify on the contents provided for the Indian+ package. After the sales side had confirmed that I will be able to access the contents which I wanted, I took up 24 months contract.

 

But after installing the cable TV box, I couldn't access the contents. I called Starhub to check on why I cannot access the content and that it keeps saying that I'm not subscribe to it. To my despair, the customer service said that these contents are not available for the new box. I had communicated that I had took up 24 months contract just because of these contents Starhub had promised and now I am stuck for 24 months for something which is not included in the package...

 

I am not sure if this is a trick for Starhub to lure customers, but I believe they should be truthful to customers. If Starhub is not able to commit in providing the services then they shouldn't advertise in first place. I have been enduring a month plus for Starhub customer service to resolve my issue, but no one is addressing this. 

 

If Starhub values their customer, they should do the right thing to resolve issues faced by customer rather than pointing fingers and blaming on the poor 'technical' issues.

 

Hoping that I get a fair judgement here.

 

~ AK

Carla_P

Moderator

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5.8K Messages

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3.5K Points

1 y ago

Hi @AmeerKhan, we understand your sentiments, and please know that we value your feedback. Just to check, what contents are you unable to access? I've seen your comment in another thread claiming you weren't able to watch free-to-air channels, is that correct or there are other channels you can't access? We'd also like to apologise for the inconvenience of not being able to access certain channels. 

7 Messages

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7 Points

hi @Carla_P 

 

I am  unable to view Star Ch126, 129 and 135.

Carla_P

Moderator

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5.8K Messages

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3.5K Points

We regret to inform you that STAR Plus Ch 126, STAR Gold Ch 129, and Vijay Ch 135 are no longer available under the new StarHub TV+ Passes due to commercial reasons. Moreover, StarHub is in continuous discussion with all our content partners on content offerings. Hence, our complimentary channels offerings are refreshed from time to time.

 

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
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7 Messages

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7 Points

Hi @Carla_P,

 

Unfortunately the Starhub sales team did not highlight this to us. I had asked if those ch are available and the person promised that those ch are available and we proceed to sign up. Now the technical team is saying those ch are no longer available. 

 

So do you understand why as a customer I'm feeling conned?? 

Carla_P

Moderator

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5.8K Messages

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3.5K Points

We understand your sentiments, and please know that we value your feedback. We’re very sorry that you can no longer view some of the channels, but we still hope that you will continue to stay on Starhub TV+.

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!
Carla_P

Moderator

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5.8K Messages

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3.5K Points

Hi @AmeerKhan, good news! All Indian+ customers with 12 or 24-month contract can enjoy access to the Hotstar app at no additional charges. Moreover, content from Star Vijay, Star Plus and Star Bharat will be made available on Hotstar as part of the Indian+ (with contract) subscription, excluding Star Gold. You can continue to enjoy this content on-demand and much more on the Hotstar app. For more details, refer to Hotstar FAQ.

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

13 Messages

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13 Points

1 y ago

i have same issues as well, now i cannot watch free-to-air channels, without completely replace my home network system

1 Message

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1 Point

1 y ago

Hi,

I have been complaining to starhub about their tendency to terminate certain channels that I have subscribe to long before my contract is due to end.  They've done away with so many of my favourite channels and keep on doing this - giving stupid reasons like "due to commercial reasons".   Maybe they can't pay for these channels anymore and so have decided to terminate them and stop airing them yet they penalize us if we are to terminate our contract before expiry date. 

Starhub - you've done this with many of your channels in the recent past, haven't you?  Its also very very difficult to get to speak with one of your customer services officers as your self select menu isnnot helful and after a really long wait - it cuts the call off. 

I'm trying to ascertain where my subscription stands, now that you've taken away stargold and starplus and I can't even get to speak with any one of your agents. 

Do you expect to stay in business long during these times of stringent competition from many other competiting options that customers have?  In fact, you don't deserve to be in business much longer. 

MK   

Carla_P

Moderator

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5.8K Messages

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3.5K Points

Hi @Mkidm, we are continuously refreshing our portfolio of content and services. This means we have to make hard choices and update our line-up. With that being said, Star Bharat, StarPlus, STAR Gold, Star Vijay and Star Cricket channels will be discontinued.

 

Don't worry, you have the option to recontract/switch to Indian+ at only $15/month with 24-month contract or $25/month with 12 month contract to enjoy over 85,000 hours of Indian shows, movies and LIVE Cricket action on the Hotstar streaming service at no extra cost! With Hotstar, you can get
access to LIVE Cricket (India Tour of Australia, Asia Cup, IPL 2021), Star India TV shows (Star Vijay, StarPlus, Star Bharat and more), blockbuster movies, Hotstar Specials (Original series and movies), and LIVE news, all in 8 Indian languages (incl. Hindi and Tamil).

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

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